Yesterday, as fourth-year undergraduate students were trying to enroll in Spring 2020 classes, the Student Information System (SIS) experienced significant slowdowns. This made attempts to access the system unsuccessful for a period of time. The majority of students were eventually able to enroll, although it was a difficult process. We obviously, along with you, wanted class enrollment to be a great experience with the new SIS interface, and we are sorry that has not been the case.
Our vendor for the SIS interface has identified a piece of code that they believe is causing the issue, and they are working around the clock to address it. In the meantime, we are dedicating more servers and memory to support SIS, which should help. We hope to have a resolution soon so that students who enroll in classes moving forward will not experience the same issues. We appreciate your patience while this work is being completed. For status updates, please check the Information Technology Services (ITS) homepage.
Again, we apologize and understand this is not what you expect from your enrollment experience. We are working hard to provide you with the experience you deserve.
Laura F. Hawthorne
Associate Vice Provost and University Registrar
Virginia H. Evans
Chief Information Officer